Refund &
Cancellation Policy

Last Updated: August 18, 2026

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At ILIT — Ilana Libman Innovative Therapy, we value your time and commitment and aim to keep all booking, cancellation, and refund policies clear and fair.

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By booking a session, purchasing a service, program, package, event, digital product, or personalized material, you agree to this Refund & Cancellation Policy together with the ILIT Terms & Conditions.

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1. Private Sessions

Full payment is generally required at the time of booking unless another arrangement has been agreed to in writing.

Once a session has been completed, the session fee is non-refundable.

Because individual results vary, refunds are not provided solely because a client did not experience a particular expected outcome.

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2. Cancellations & Rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

The following cancellation terms apply:

• More than 24 hours' notice: No cancellation fee.

• Less than 24 hours' notice: 50% of the scheduled session fee may be charged.

• Less than 12 hours' notice or a no-show: The full session fee may be charged.

When a cancellation qualifies for a refund, the applicable amount may be returned to the original payment method or applied as a credit, depending on the circumstances and payment method.

Exceptions may be considered at ILIT's discretion in genuine emergencies or exceptional circumstances.

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3. Late Arrivals

If you arrive late, your session may still need to end at the originally scheduled time.

The full session fee remains applicable.

A late arrival does not normally qualify for a partial refund.

If a significant delay is caused by ILIT, reasonable efforts will be made to provide the full session time or reschedule the affected portion.

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4. Missed Appointments

An appointment is considered a no-show when a client does not attend and has not provided sufficient notice.

No-shows may be charged the full session fee.

Repeated missed appointments may require advance payment before future bookings are accepted.

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5. ILIT Cancellations

If ILIT needs to cancel or reschedule a session, you may choose to:

reschedule the session to another available time;

receive a credit toward another ILIT service; or

receive a refund for the portion of the service that ILIT was unable to provide.

ILIT is not responsible for unrelated expenses such as transportation, accommodation, childcare, lost income, or other costs resulting from a rescheduled or cancelled appointment.

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6. Multi-Session Packages & Transformation Experiences

Packages and multi-session experiences are purchased as a complete service.

Once a package has begun, refunds are not automatically available for unused sessions.

If you choose to discontinue a package after services have begun, ILIT may review the unused portion on a case-by-case basis.

Any approved refund may be calculated after deducting:

services already received;

sessions already completed;

personalized recordings or materials already created or delivered;

administrative or payment-processing costs where legally permitted; and

any package discount that was based on purchasing multiple services together.

Sessions included in a package must be used within any validity period stated at the time of purchase.

Unused sessions may expire after that period unless ILIT agrees otherwise in writing.

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7. Personalized Recordings

Personalized hypnosis, transformation, meditation, or other recordings are created specifically for an individual client.

Once production of a personalized recording has begun or the recording has been delivered, it is generally non-refundable.

If ILIT makes a technical error in the recording, such as providing the wrong file or an unusable audio file, ILIT will make reasonable efforts to correct or replace it.

Personal preference regarding voice, pacing, style, or the subjective experience of a personalized recording does not automatically qualify for a refund.

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8. Digital Products

Because digital products can usually be accessed or downloaded immediately, digital purchases are generally final and non-refundable once delivered or accessed, except where applicable law requires otherwise.

If a digital product is defective, inaccessible, duplicated, or delivered incorrectly, please contact ILIT so the issue can be reviewed and corrected.

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9. Workshops, Classes & Events

Refund and cancellation terms for workshops, community programs, classes, sound experiences, retreats, or special events may vary depending on the event.

If specific cancellation terms are provided on the event registration page, booking page, ticket, or confirmation, those terms apply to that event.

Unless otherwise stated, registration fees may become non-refundable once event-related costs have been committed or within the cancellation period stated for the event.

If ILIT cancels an event, registered participants will generally be offered a refund, credit, or rescheduled date.

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10. Physical Products

If ILIT sells physical products, return eligibility may depend on the condition of the item and the type of product purchased.

For health, hygiene, safety, or personalization reasons, certain opened, used, customized, or personalized products may not be returnable.

Any specific return terms shown at the time of purchase will apply.

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11. Gift Cards & Credits

Gift cards, vouchers, promotional credits, and service credits are not redeemable for cash except where required by law.

They may be subject to expiration dates, promotional conditions, or service restrictions disclosed at the time of purchase.

Lost or transferred gift cards may be subject to additional limitations.

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12. Promotional Offers & Discounted Services

Promotional offers, discount codes, introductory pricing, and special packages may have additional terms.

Unless otherwise stated, promotional discounts have no cash value and cannot be exchanged for cash.

If a refund is approved for a discounted package or service, the refund may be based on the actual amount paid rather than the regular advertised price.

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13. Payment Processing Fees

Where permitted by applicable law, payment-processing fees or other transaction fees charged by third-party payment providers may be non-refundable even when ILIT approves a refund.

Any deduction will be disclosed where applicable.

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14. Chargebacks & Payment Disputes

If you believe a payment was made in error, please contact ILIT first so the issue can be reviewed.

Initiating a payment dispute or chargeback does not automatically cancel an appointment, package, agreement, or outstanding balance.

ILIT reserves the right to provide relevant booking, payment, communication, and service records to the payment processor or financial institution when responding to a payment dispute.

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15. No Guarantee of Results

ILIT services are personalized, and individual results vary.

A refund will not ordinarily be provided solely because a client:

did not achieve a particular result;

experienced progress more slowly than expected;

changed their mind after receiving the service;

did not use provided recordings, tools, or follow-up materials; or

did not complete the recommended integration process.

Nothing in this section limits any refund right that cannot legally be waived.

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16. Exceptional Circumstances

ILIT understands that serious illness, emergencies, family circumstances, or other unexpected situations can occur.

ILIT may make exceptions to this policy at its discretion when circumstances reasonably justify doing so.

An exception made on one occasion does not create an obligation to make the same exception in the future.

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17. Refund Processing

Approved refunds will generally be returned through the original payment method when reasonably possible.

Processing times depend on the bank, credit-card company, payment processor, or platform used for the original transaction.

ILIT cannot control how quickly a financial institution posts an approved refund after it has been submitted.

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18. Conflicts With Other Policies

This Refund & Cancellation Policy should be read together with the ILIT Terms & Conditions and Privacy Policy.

If a specific service, package, event, or promotion includes separate written refund or cancellation terms, those specific terms will apply to that purchase.

Nothing in this policy is intended to limit consumer rights that cannot legally be waived under applicable law.

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19. Contact

If you have a question about a cancellation, refund, payment, or purchase, please contact ILIT as soon as possible.

ILIT — Ilana Libman Innovative Therapy
Email: info@ilitnow.com
Website: ilitnow.com

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We appreciate clear communication and will always make reasonable efforts to resolve legitimate concerns fairly and professionally.